1. Note: Some Cartier jewelry is temporarily out of stock as the jewelry manufacturer is being inspected by the authorities. We will restock when this process is complete. Thank you for your understanding.         2. To provide you with a better shopping experience, we've partnered with a new shipping carrier to ensure faster delivery times and improved tracking. We will also send you photos and videos of your jewelry before it's shipped. To see these, simply reach out to us on WhatsApp.            3. Due to an overwhelming number of questions on Instagram, we've temporarily paused our activity there. You can browse our website for detailed product information, including photos and videos.           4. The email submission form on our website is temporarily unavailable due to excessive spam. We're working on a solution and will have it restored shortly.
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Shipping policy

Mariel & Co. Jewelry delivers your jewelry worldwide for free! Get your treasures fast – in most countries within 10-16 business days. Track your order easily with a link in your confirmation email or through our website.

Do you offer free shipping?

Absolutely! We want you to experience Mariel & Co. jewelry without any barriers, so we offer free international shipping on all orders.

How do I know if my order is confirmed?

You will receive an order confirmation via email.

Can I see my jewelry before it ships?

Absolutely! After placing your order, you can simply reach out to us on WhatsApp and we’ll be happy to send you photos and videos of your chosen pieces before they ship out. That way, you can get a closer look and feel even more confident about your purchase.

Where do my orders ship from?

Your beautiful Mariel & Co. Jewelry pieces will be shipped directly from our warehouse in China. We use trusted partners to ensure your jewelry arrives safely and efficiently.

Will I have to pay customs fees or taxes?

Nope! We take care of all customs fees and taxes, so the price you see at checkout is the final price you pay.

Where do you ship to?

We deliver Mariel & Co. jewelry to over 200 countries worldwide! In some very rare cases that we can’t ship to your location, we’ll contact you personally to discuss alternative options.

How long will it take to receive my order?

We estimate that your order will arrive in:
– US and Canada: 10-16 business days.
– Australia and EU: 10-14 business days.
– China: 2 business days.
– Asia: 4 business days.
– South America: 10-14 business days.
Important: Please note that these are estimated delivery times and can vary depending on your location and customs processing. We guarantee delivery within 30 business days of your order.

Can I track my order?

Of course! Once your order ships, we’ll send you a tracking number via email so you can follow your jewelry’s journey right to your door. For your convenience, you can also visit the “Order Status” section of our website to check the status of your order. If the information hasn’t been updated within 24 hours, don’t worry! The courier may still be processing your shipment details. Just check back again after 24 hours for the latest tracking information. In some cases, for logistical reasons, items from the same order may arrive in separate packages, but you’ll be able to track them all with your unique tracking number.

If you didn’t find an answer to your query, please Contact Us. We aim to respond to all queries in up to 48 hours.

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