Absolutely! Here’s how it works:
– Free Cancellation: You can cancel your order free of charge within 12 hours of placing it.
– Cancellation with a Fee: If it’s been more than 12 hours but less than 24 hours since you purchased an item, we can still cancel it for a 10% cancellation fee (based on your order total) to cover processing costs.
– Once Shipped: Unfortunately, cancellations aren’t possible after your order ships.

To cancel your order, contact our friendly customer service team within the timeframes mentioned above. You can reach us through our support email or WhatsApp.

We want you to love your Mariel & Co. jewelry! You can return most items within 30 days of receiving them:
– Defective or Wrong Item: We’ll gladly send you a replacement free of charge and cover the return shipping cost for the mistake.
– Unwanted Item: Changed your mind? No problem! You can return any UNUSED item for a full refund, but you’ll have to cover the return shipping cost.

A few things not eligible for return:
– Used Items: Items showing signs of wear or use cannot be returned.
– Missing Packaging: Please return the item in its original packaging, including boxes, tags, and protective materials.

Certainly, we can assist you with that. Please provide us with the order number and the item you would like to exchange. Once we have this information, we will send you a shipping label within 2-4 business days. We will also ship your replacement item immediately so you can receive it as soon as possible.
Kindly pack the old item, use the shipping label we provide and leave it in your mailbox for pickup. Once you receive the new item, let us know.

To be eligible for a full refund, all returned items must be in their original, unused condition, free from any scratches, marks, or damage. This includes:
– No signs of wear: The jewelry should not show any visible signs of being worn, including trying on.
– Original packaging: Please return the item in its original packaging, including boxes, tags, and any protective materials. This helps ensure the jewelry arrives safely back at Mariel & Co. Jewelry.
– Suitable packaging: If the original packaging is unavailable, you’re responsible for providing sturdy packaging to ensure the item arrives undamaged during return shipping. We recommend using a box with sufficient padding to protect the jewelry.

Unfortunately, we cannot process refunds for items damaged during return shipping due to inadequate packaging.

Yes, some products purchased during sales or promotions may have different return conditions. These specific terms will be clearly outlined during the sale or promotion campaign.

We sincerely apologize if you received an incorrect or faulty item. To resolve this quickly, please contact our friendly customer service team through our support email or WhatsApp. For a faster resolution, please include a picture of the jewelry you received when contacting us. This will help our team identify the issue and expedite the replacement process.

Please contact our customer service team via our support email or WhatsApp within 30 days of receiving your order. They’ll provide you with a return shipping address and instructions.

Mariel & Co. Jewelry offers hassle-free refunds within 30 days of receiving your order (excluding a 2-4 business day processing time).

– Order Not Received: If you don’t receive your order within a reasonable timeframe, we’ll issue a full refund, including the shipping fee.
– Wrong/Defective Item: We’ll send you the correct item free of charge if we make a mistake.
– Unwanted Item: You’ll get a full refund for any unused item in original packaging, minus the original shipping cost. You’ll cover the return shipping cost as well.